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FAQ

1. Which country do you ship to?

txzoutdoor.com sells around the United States, Other countries and regions do not support sales.

2. How long will it take for my order to arrive?

The actual delivery time is determined by the specific address you provide. Most addresses in the United States can expect delivery within 7-10 business days, while delivery times for remote areas may vary.

Additionally, please be aware that weather conditions, transportation holidays, peak shipping seasons, and incorrect billing information may potentially delay the shipment of your order.

3. How do I request a return?

You can request a return by contacting Tanxianzhe via "Contact Us" at the bottom of the Tanxianzhe homepage. Our return policy is no reason to return within 30 days at the seller's expense. After 30 days, if the product is returned or exchanged due to product problems, the shipping fee shall be borne by the seller; the return shipping fee for non-product problems shall be borne by the buyer. Please describe in detail the reason for your return and the problems encountered, and we will deal with it for you as soon as we receive your request.

4. How do I store and maintain my tent?

To maintain your tent in optimal condition, it's essential to take proper care. After each use, thoroughly clean and dry the tent to prevent mold and mildew growth. Store it in a cool, dry place away from direct sunlight and moisture. Use a footprint or ground cloth to protect the tent floor from abrasion and moisture. Inspect and maintain seam seals regularly to prevent leaks.

Additionally, handle zippers with care, keeping them clean and lubricated using a silicone-based zipper lubricant. When packing, fold the tent carefully to avoid stress on the fabric and seams. Promptly address any tears or holes using specialized repair kits designed for tents.

If you detect any abnormalities, please contact us at any time and we will do our best to help you.

5. How do I use inflatable furniture?

ABOUT SMELL
It is a normal smell of PVC products after being sealed and it will disappear after you put it in a ventilated place for a few days.


ABOUT AIR LEAK
We recommend pumping the bed every day for a few days at first use so that the bed can stretch completely. After the inflatable bed is stretched, it only needs to be supplemented with air 1-2 times a week.
If you detect any abnormal leak, please contact us at any time and we will do our best to help you.