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Refund policy


Our return policy is no reason to return within 30 days at the seller's expense, as long as the product is in its original condition with all accessories and packaging intact, ensuring it can be resold as new. If it's a product quality issue beyond 30 days, we cover the shipping costs; for other non-product related returns, the buyer covers the shipping fees. Your satisfaction is our priority.

You can always contact us for any return question at service@txzoutdoor.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.